How INAYA Domestic Workers works

We need the service type, emirate or area, preferred start time and a short summary of your household requirement.

Yes. Share the service type, emirate, duties and preferred timing through WhatsApp. Ask which documents are required before sending sensitive copies; an enquiry does not confirm availability or a booking.

We review individual experience and communication against the agreed duties, then select a service period from the published packages. Suitability depends on the role and availability; a longer contract does not establish a specialist qualification.

We serve all UAE emirates, with availability confirmed by area, service type and requested timing.

Discuss available profile-review or interview options before selection. Prepare questions about the actual duties, relevant experience, household routine, language and communication. Ask for examples of relevant previous work, distinguishing the candidate’s account from documented or confirmed references. A role title or nationality does not establish a qualification or suitability.

Start with the household role, duties, location and preferred timing. INAYA reviews availability and individual suitability, provides the written scope and quote, and confirms the selected candidate and start arrangements. Service starts after selection, required lawful authorisation and written confirmation. If a different candidate is proposed, the revised profile is provided and customer consent obtained. Material changes and alternatives are recorded in writing.

For the standard managed monthly offer, the first service month is paid in advance and later payments follow the agreed monthly billing date. There is no separate upfront recruitment/setup fee and no security deposit. Separately contracted recruitment and visa-only services have their own quotation and terms.

Receive the service scope, price breakdown and applicable payment documentation before confirmation. Record the agency employer and sponsor, selected candidate, individual duties, hours/rest, household responsibilities, billing date, service start and renewal arrangements. The published monthly cancellation and eligible replacement terms apply without replacing statutory rights.

INAYA coordinates follow-up according to the agreed service plan. The written plan records the contact person, review schedule and how household feedback or replacement concerns will be handled.

Contact the team by phone, WhatsApp or email with the agreement, dates, concern and remedy requested. Keep a written record and ask for acknowledgement, the outcome and next action. Applicable statutory rights remain in force; Support Process explains contact channels and official escalation.