Refund & Replacement Policy
This page explains how refund or replacement requests are reviewed based on service type, customer agreement, timing, availability, documents and request stage.
Last updated: 2026
A refund or replacement request is reviewed when the customer shares clear service details, concern notes and request timing. INAYA checks the confirmed agreement, request stage and work already completed before explaining available options.
Refunds are not automatic. Each request is reviewed according to the confirmed agreement, paid fees, work already completed, third-party or government costs and the service stage at the time of the request.
Replacement may be a suitable option in selected cases depending on service type, package and availability. INAYA uses customer feedback to improve the next match and clarify duties and expectations.
To submit a review request, contact INAYA by phone, WhatsApp or email with your name, contact number, service type, booking details and a clear explanation of the request.
Review timing depends on the clarity of details, service type, availability of alternatives and required documents. INAYA aims to provide a clear, fair and organized response.
Refund and replacement terms can vary by service type, agreement or package. Customers should always refer to the details confirmed by the INAYA team before making a final decision.
No. Refunds are reviewed according to the service agreement, request stage, fees and completed work.
Yes. Replacement can be discussed where suitable, subject to availability and agreement terms.
Send your name, contact number, service type, booking details, reason for the request and any supporting documents.
Timing depends on the clarity of details, service type and availability. The next step is explained after review.
Have a service-related review request? Share the details with INAYA so the team can check your case clearly.
Contact INAYANo. The existing guide describes review against the service agreement, request stage, costs and available options. Share the agreement and your concern with the team rather than treating an enquiry as an approved outcome.
Service Support Process