Frequently Asked Questions

INAYA provides house maid, nanny, babysitter, caregiver, cook and part-time help services, subject to availability and service type.

Yes. We serve all UAE emirates, with availability confirmed by emirate, area, service type and requested duration.

You can share your preferences clearly, and our team will review suitable available options for your household requirement.

An enquiry does not guarantee availability. Ask the team to review options for your role and area before booking.

Half-day: AED 120 for 4 hours. Daily: AED 200 for 8 hours. Weekly: AED 1,120 for 7 days. Monthly: AED 3,500 for 30 days. A 6-month commitment is AED 3,250 per month; a 12-month commitment is AED 3,000 per month. These published package prices are the same for live-in and live-out arrangements.

Live-in and live-out arrangements have the same published package price. Record accommodation, meals, transport, cleaning products and equipment responsibilities in the written agreement. The half-day package covers 4 hours and the daily package 8 hours; agree the schedule, duties and rest for weekly, monthly and longer commitments. A 7-day or 30-day package describes the service period, not continuous work.

Yes, nanny requirements can be discussed according to the role and availability. Share the children’s ages, routine and required duties, and review individual experience, communication and service scope before confirmation.

Non-clinical companionship and household assistance can be discussed according to individual needs and availability. Define the duties separately; specialist clinical care is outside household package scope unless separately and lawfully arranged.

Cook and kitchen helper requests can be reviewed based on cuisine preference, family size and availability.

Half-day visits cost AED 120 for 4 hours; daily visits cost AED 200 for 8 hours, and the weekly package is AED 1,120 for 7 days. Confirm the visit schedule, duties, availability, transport, supplies and applicable tax in the written quotation. Other durations or extra hours need confirmation.

Urgent requests can be reviewed against availability and the required lawful authorisation. INAYA does not promise same-day placement or a fixed government approval time.

Half-day: AED 120 for 4 hours. Daily: AED 200 for 8 hours. Weekly: AED 1,120 for 7 days. Monthly: AED 3,500 for 30 days. A 6-month commitment is AED 3,250 per month; a 12-month commitment is AED 3,000 per month. These published package prices are the same for live-in and live-out arrangements.

Cleaning support can be reviewed as part of home help services depending on the area and required duration.

Yes. We support apartments and villas. Please share home size, room count and the work required.

You can share the baby’s age and required support, and our team will review the suitable option based on availability.

Yes. The request can be adjusted before final confirmation if the revised service is suitable and available.

Our services are focused on household and family requirements. Each request is reviewed based on the provided details.

Multiple-worker requests can be discussed according to availability and duties. Specify the number of workers, roles and schedule, and receive the service scope and total quotation in writing before confirmation.

Yes. Our team can help you understand the best service type before choosing a package or arrangement.

Yes. You can visit our Ajman office after confirming a suitable time with the INAYA team.

Half-day: AED 120 for 4 hours. Daily: AED 200 for 8 hours. Weekly: AED 1,120 for 7 days. Monthly: AED 3,500 for 30 days. A 6-month commitment is AED 3,250 per month; a 12-month commitment is AED 3,000 per month. These published package prices are the same for live-in and live-out arrangements.

The domestic worker’s agreed salary. Documented salary-payment administration through the applicable approved mechanism. Applicable government fees, agency sponsorship and work-permit/residence processing within the monthly agreement. Emirates ID and required medical-fitness processing. The applicable health-insurance premium; benefits, exclusions and co-payments follow the issued policy and lawful responsibilities. Candidate assessment, initial orientation and agreed onboarding. Return ticket and end-of-service benefits under the applicable monthly agreement and employment obligations. Customer coordination and administration of eligible replacement requests. Applicable agency employment obligations budgeted within the monthly service charge. Live-in and live-out arrangements have the same published package price. Record accommodation, meals, transport, cleaning products and equipment responsibilities in the written agreement. The half-day package covers 4 hours and the daily package 8 hours; agree the schedule, duties and rest for weekly, monthly and longer commitments. A 7-day or 30-day package describes the service period, not continuous work.

Applicable agency sponsorship and work-permit/residence processing, Emirates ID and required medical-fitness processing are included in the managed monthly service. Separately contracted recruitment or visa-only services have their own itemised quotation; applicable tax and the final payable amount are stated before confirmation.

Bespoke staffing and household support planned for specialist, multiple-worker or complex requirements. The written custom quotation defines the roles, service scope, costs and review schedule.

Published package prices differ by service duration and the selected commitment. Specialist services and requested additions outside the package scope have a separate written quotation, with the final total confirmed before booking.

Before you confirm, receive the written service scope, itemised price and applicable payment documentation. The quotation distinguishes included salary and agency components from household responsibilities, separate arrangements, extras and applicable tax.

The written quotation identifies inclusions, exclusions, applicable tax and the final payable amount before confirmation. Additional requested services or material scope changes are priced and agreed before acceptance. No undisclosed cancellation charge or unexpected deduction of already-included costs is imposed.

Yes. Customers receive the written service scope, price breakdown and applicable payment documentation before confirmation.

Live-in and live-out arrangements have the same published package price. Record accommodation, meals, transport, cleaning products and equipment responsibilities in the written agreement. The half-day package covers 4 hours and the daily package 8 hours; agree the schedule, duties and rest for weekly, monthly and longer commitments. A 7-day or 30-day package describes the service period, not continuous work.

Half-day visits cost AED 120 for 4 hours; daily visits cost AED 200 for 8 hours, and the weekly package is AED 1,120 for 7 days. Confirm the visit schedule, duties, availability, transport, supplies and applicable tax in the written quotation. Other durations or extra hours need confirmation.

Half-day: AED 120 for 4 hours. Daily: AED 200 for 8 hours. Weekly: AED 1,120 for 7 days. Monthly: AED 3,500 for 30 days. A 6-month commitment is AED 3,250 per month; a 12-month commitment is AED 3,000 per month. These published package prices are the same for live-in and live-out arrangements.

Yes. The 30-day package is AED 3,500; a six-month contract is AED 3,250 per month, and a twelve-month contract is AED 3,000 per month. The latter two are monthly rates tied to the commitment period, not total contract prices. Live-in and live-out rates are the same.

The managed monthly agreement includes review and administration of eligible replacement requests. Eligibility is assessed against the agreed duties, applicable employment arrangement and relevant legal obligations. Matching coordination and follow-up follow the agreed service plan.

The standard managed monthly offer requires the first service month in advance; later payments use the agreed monthly billing date. It requires neither a separate upfront recruitment/setup fee nor a security deposit. Recruitment-only or visa-only services have their own quoted terms.

Half-day: AED 120 for 4 hours. Daily: AED 200 for 8 hours. Weekly: AED 1,120 for 7 days. Monthly: AED 3,500 for 30 days. A 6-month commitment is AED 3,250 per month; a 12-month commitment is AED 3,000 per month. These published package prices are the same for live-in and live-out arrangements.

Start with the published package price. The team confirms availability in your area and records transport responsibilities, any agreed additions, applicable tax and the final payable amount in the written quotation before booking.

You can share your expected budget, and we will explain the closest suitable options based on availability.

There is no undisclosed cancellation charge in the managed monthly offer. Before commencement, unused payment is returned; after effective cancellation following commencement, unused prepaid service is refunded pro rata. The amount and dates are explained, and included costs are not reintroduced as unexpected deductions.

INAYA coordinates follow-up according to the agreed service plan. The written plan records the contact person, review schedule and how household feedback or replacement concerns will be handled.

We explain what the price covers, service duration and required follow-up so you can decide clearly before booking.

Contact INAYA by phone or WhatsApp with the service type, emirate, area and preferred timing. You can also send these details to INAYA using the website enquiry form.

Please share your name, contact number, service type, emirate or area, service duration and any important household notes.

Human support operates Saturday–Thursday, 9 AM–9 PM; Friday closed. WhatsApp messages may be received outside office hours, but this does not promise a 24/7 human response or a fixed reply time.

Booking follows review of the requirements, available individual profile and written quotation. Confirm the selected candidate and start arrangements in writing; service starts only after required lawful authorisation. A different proposed candidate requires a revised profile and your consent.

Yes. You can start through WhatsApp, and our team will ask for the key details needed to review availability.

Yes. You can visit our Ajman office after confirming a suitable time with the team.

It depends on the service type. At first, we need request details, then we explain any required documents.

You can share your preferred start time, and our team will confirm whether it is suitable and available.

You can request a date change before final confirmation, subject to availability and scheduling.

Depending on service type and availability, we can explain the review or interview options before confirmation.

The selected candidate and agreed start arrangements are confirmed. If a different candidate is proposed, INAYA provides the revised profile and obtains customer consent. Material changes and agreed alternatives are explained in writing, with privacy respected.

Yes. We serve all UAE emirates, with availability confirmed by emirate and area.

Yes. Mention all required services, and our team will organize the request and explain suitable options.

After a successful submission, the form sends your details to info@inayadomestic.ae and displays a reference. The team will review the enquiry; submitting does not confirm an appointment. Contact the team by phone or WhatsApp for urgent enquiries.

You receive written confirmation of the selected candidate, agreed scope and start arrangement. Keep it with the quotation and payment records. Work still requires the applicable lawful authorisation, and material changes or alternative candidates require written explanation and consent.

For the managed monthly service, the unused monthly service payment is returned before commencement. After commencement, the unused prepaid period following effective cancellation is refunded pro rata. Separately contracted services retain their own applicable terms and statutory rights.

Yes. Review the service scope, price breakdown, documentation, exclusions and final amount before confirmation. Standard managed monthly service takes month one in advance with no separate setup/recruitment fee or deposit; later payments follow the agreed billing date.

Share the urgent requirement and the team will review current availability and lawful start requirements. An enquiry does not establish immediate placement or a government approval deadline.

Yes. You can communicate with the team in Arabic or English to clarify your request.

Send clear details from the start so the team can review availability and confirm the right next step quickly.

The managed monthly agreement includes review and administration of eligible replacement requests. Eligibility is assessed against the agreed duties, applicable employment arrangement and relevant legal obligations. Matching coordination and follow-up follow the agreed service plan.

Share the agreed duties and the specific concern with your booking/support contact. INAYA reviews eligible replacement requests and coordinates options according to the agreed service scope. If cancellation takes effect, unused prepaid service is handled under the monthly pro-rata refund terms.

INAYA coordinates follow-up according to the agreed service plan. The written plan records the contact person, review schedule and how household feedback or replacement concerns will be handled.

Contact the office on +971 6 740 0128, WhatsApp +971 50 203 6767 or info@inayadomestic.ae. Human support is Saturday–Thursday, 9 AM–9 PM; Friday closed. Messages received outside these hours do not carry an immediate-response promise.

Yes. You can share the concern with the team, and it will be reviewed according to the case.

INAYA coordinates follow-up according to the agreed service plan. The written plan records the contact person, review schedule and how household feedback or replacement concerns will be handled.

Additional services or material changes to the agreed role are reviewed, priced and agreed before acceptance. Do not add duties informally or assume one worker will perform every cleaning, cooking, childcare and care role together.

Yes. Extension requests can be reviewed and confirmed based on availability and arrangement type.

This depends on service type and agreement. Please contact the team to explain the situation.

INAYA coordinates follow-up according to the agreed service plan. The written plan records the contact person, review schedule and how household feedback or replacement concerns will be handled.

WhatsApp messages may be received outside office hours. Human support operates Saturday–Thursday, 9 AM–9 PM; Friday closed, without a 24/7 human-helpline or guaranteed-response-time promise.

Notes related to your request are reviewed so follow-up can remain clear and organized.

Yes. You can send requested details or documents through WhatsApp when the team asks for them.

Yes. The team remains available to clarify next steps and answer questions.

A suitable follow-up time can be arranged depending on team availability and client need.

Yes. The team can explain package details, pricing items or any point that needs clarification.

Keep the agreement, dates, receipts, request and replies, and identify unresolved points in a written review request to info@inayadomestic.ae. MOHRE guidance identifies its website, MOHRE UAE app and 80084 for the appropriate domestic-worker or recruitment-office complaint. Support Process explains the routes; an internal review does not prevent official escalation.

Yes. You can contact us by phone, WhatsApp or email depending on your preference.

Yes. Office visits are possible after coordinating a suitable time with the team.

INAYA coordinates follow-up according to the agreed service plan. The written plan records the contact person, review schedule and how household feedback or replacement concerns will be handled.

Yes. We explain the documents and steps required according to the service type and suitable arrangement.

We focus on organized and transparent steps aligned with domestic worker service requirements in the UAE.

Yes. The main steps and responsibilities are explained before any booking or arrangement is confirmed.

Yes. You can visit our office at Grand Mall, Ajman after confirming the suitable timing with the team.

The agreement identifies the agency employer/sponsor, worker and household beneficiary. INAYA administers the included salary and applicable agency employment obligations. The customer pays the service charge and fulfils the accommodation, meals, supplies, supervision and other household responsibilities assigned in writing.

We handle client details and documents carefully and use them only for request follow-up and service coordination.

The managed monthly agreement includes review and administration of eligible replacement requests. Eligibility is assessed against the agreed duties, applicable employment arrangement and relevant legal obligations. Matching coordination and follow-up follow the agreed service plan.

Customers receive the written service scope, price breakdown and applicable payment documentation before confirmation. Keep these with the agreement and later payment records.

Applicable agency sponsorship and work-permit/residence processing, Emirates ID, required medical-fitness processing and the health-insurance premium are included in the managed monthly service. A separately contracted visa-only service has its own quotation and case-specific requirements; official approval remains with the authority.

Yes. If documents are required, they are explained based on service type and arrangement.

We provide guidance related to service steps. Official or legal decisions remain subject to the relevant authorities.

Yes. You can request clarification of terms and steps before final confirmation.

For the managed monthly agreement, record the effective cancellation date and unused prepaid period. Unused payment before commencement is returned; after commencement the unused period is refunded proportionately. No hidden cancellation charge or unexpected deduction of included costs applies; normal paid rest and protected leave do not automatically trigger cancellation.

The monthly refund is a customer-service calculation: return unused pre-start payment, or refund unused prepaid service pro rata after effective cancellation. Its written amount and dates are separate from worker wage entitlements and any statutory recruitment-fee remedy. Review the Refund & Replacement Policy for those distinctions.

Available details are reviewed according to internal procedures before suitable options are shared with the client.

A service summary or key details can be shared by WhatsApp or email after review.

Some steps may vary by emirate or service type, and this is explained when the request is reviewed.

INAYA explains material changes and agreed alternatives in writing. If a different candidate is proposed, the revised profile is provided and customer consent obtained before confirmation.

Before acceptance, keep the written duties, start arrangement, price breakdown, payment documents, exclusions and applicable tax together. Standard monthly terms include a prepaid first month and later agreed billing date, with no separate setup/recruitment fee or deposit. Material changes require written explanation before agreement.

Details are collected, reviewed and then explained clearly with availability, pricing and next steps before booking.