Separate the published price from individual terms
The published monthly price is a starting amount. “All-inclusive” is the published package wording, but it does not establish a detailed list of duties or costs on its own. Ask the team to explain the exact scope in a written quotation.
Do not assume that Essential or Signature means live-in, live-out, full-time or scheduled visits. Nor does a package name establish particular experience, training, priority treatment or replacement benefits. Ask for INAYA Black’s written scope and terms before comparing its custom quote with another tier.
Use a checklist when reviewing the agreement
Describe what your household needs before requesting terms. Then check that the proposed agreement answers the questions below. These are items to discuss, not a claim that every item is supplied by every package or that a particular arrangement is available.
If the proposal leaves an item unclear, ask for clarification before confirming. Keep the answer with the quotation so that your family and the service provider refer to the same agreed scope when reviewing a change later.
| Topic | Ask for written confirmation |
|---|---|
| Working arrangement | Residence, employer and applicable agreements |
| Duties and schedule | Agreed work, hours, rest and service period |
| Individual inclusions | What the all-inclusive quotation covers for this case |
| Living arrangements | Accommodation, food and responsibilities where relevant |
| Payments and changes | Start date, payment schedule and applicable policy terms |
Check contract and processing responsibilities
MOHRE’s official contract service and employer guide describe formal arrangements and application requirements. Use those sources to identify the procedure, while confirming the commercial package terms separately. A government service page is not a list of INAYA package inclusions.
Where visa or residence processing is relevant, ask which case steps apply and how costs are recorded. INAYA provides complete visa-processing support, but official requirements, fees, eligibility and timelines remain case- and authority-dependent. A monthly quotation cannot promise government approval.
Keep confirmation and follow-up clear
Review the existing Refund Policy and ask how it applies to your agreement. Do not assume a universal refund deadline or automatic replacement. Request the contact channel for support and a written record of any later change to duties, dates or terms.
To discuss a package, use the office phone or website WhatsApp below. The online enquiry form only helps prepare details locally. Speak with INAYA to confirm availability and an appointment; completing the form does not send a request or reserve a worker.