Terms & Conditions

Terms & Conditions for INAYA Domestic Workers

These terms explain how customers use the INAYA website and request domestic worker services, consultations, recruitment support and maid visa guidance.

Contact INAYA

Use of website information

Website content is provided for general service guidance. Final service details, availability, prices, documents and timings are confirmed by the INAYA team.

✓ Information may be updated
✓ Availability is not guaranteed by page content alone
✓ Final confirmation happens through the team
✓ Customers should ask questions before booking

Submitting service requests

Customers should provide correct information when submitting forms, WhatsApp messages or booking requests. Incorrect information can delay or affect the service process.

✓ Provide correct name and contact number
✓ Share accurate area and emirate
✓ Explain service type clearly
✓ Mention special household requirements early

Prices, payments and confirmation

Any prices, quotations, payments, deposits or government-related costs are explained according to the selected service and confirmed before final action where applicable.

✓ Prices can vary by service type and case
✓ Official fees may be separate
✓ Payment terms should be confirmed before proceeding
✓ Receipts or confirmations should be kept

Changes, cancellation and support

Changes, cancellations, replacement requests and support issues are reviewed according to the confirmed service agreement, timing, availability and work already completed.

✓ Raise changes early
✓ Replacement and refund terms vary by agreement
✓ Support requests should include clear details
✓ INAYA may refuse unsuitable or unlawful requests

Frequently asked questions

Are website prices final?

Any price or quotation should be confirmed by the INAYA team before final booking.

Can INAYA change service terms?

Terms may be updated when needed. The applicable terms are explained before confirmation where relevant.

What happens if I provide incorrect details?

Incorrect details can delay the process or affect availability, pricing or service suitability.