Support Process
This page explains how concerns and support requests are reviewed based on service type, availability and confirmed agreement.
Share the booking and service details, then explain the concern in relation to the duties that were agreed. Separating an existing-service issue from a new request helps the team understand what needs review.
Keep the agreement terms and relevant timing clear during the review. Replacement or refund eligibility depends on the selected service and the confirmed terms; a general support enquiry does not establish an entitlement or outcome.
After the case is reviewed, discuss the options applicable to the arrangement and current availability. Keep outstanding questions visible and confirm the next action with the team instead of treating this guide as a replacement commitment.