Service Guidelines

INAYA Domestic Worker Service Guidelines

This page explains how INAYA receives service requests, reviews requirements, confirms availability and supports families before booking.

✓ Review family and home requirements before recommendation
✓ Confirm availability by emirate and service type
✓ Clarify price and scope before booking
✓ Follow up on requests and concerns clearly

Prepare the service conversation

Define the role before comparing profiles

List the main household tasks and identify the priority role. Cleaning, childcare and cooking are different responsibilities; explain which you need rather than assuming every duty belongs in one general maid request.

Separate residence from the working pattern

Live-in and live-out describe accommodation, while full-time, part-time and monthly requests describe other parts of the arrangement. Explain the home routine, preferred schedule and accommodation separately so the enquiry is clear.

Review the case before confirmation

Gather the emirate, residential area, duties and current situation. The team reviews the applicable documents, scope and price before confirmation; the preparation guide is not a final legal checklist or proof of availability.

Prepare the household before service starts

Once an arrangement is confirmed, prepare a clear duty brief, access plan and safety instructions. This is a household preparation checklist, not a list of package benefits or a uniform requirement for every service.

  • List the essential duties, priorities and frequency; separate cleaning, childcare and cooking when discussing the scope.
  • Agree work days, hours, rest and handovers. Living in describes accommodation and does not mean working throughout the day.
  • Explain building access, parking, keys and private areas; identify a contact person for arrival.
  • Review responsibility for cleaning supplies, equipment and safe-use instructions before the start; do not assume they are included in the quote.
  • Prepare written routine instructions, relevant allergies or preferences and emergency contacts; agree the limits of any care role.
  • Review accommodation and meals where applicable, each party’s responsibilities and how to raise concerns and record changes to duties.

Agreements, responsibilities and worker rights

Identify the employer and the party responsible for each payment and official step. A recruitment or service agreement and an employment contract may set different obligations. Keep copies recording the role, duties, wage, period, schedule, rest, costs and termination terms. If the scope changes, record the change and review its effect on the schedule and costs before applying it.

UAE Government domestic-worker guidance describes rights including wage payment, rest, leave, safe working conditions, respectful treatment and possession of personal identification documents. A package name or living in the household does not remove applicable rights. Review official requirements for the actual arrangement rather than assuming every worker in a household has the same terms.

For a concern, use the duty brief, agreement and dated records. Distinguish a preference change from a breach of the agreement. Applicable statutory rights are separate from any additional INAYA refund or replacement benefits.

UAE Government: domestic worker rightsRefunds and replacementSupport and complaints